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phone 02 6584 2152

FAQ

History of the Business

What sets you apart from others in the business?

We believe our friendly service, experience in the industry and our knowledge of the many products we have available set us apart from our competitors.  Our attention to detail and a love of what we do ensures you receive quality trophies and awards, on time and ready for your important presentation.

How long have you been in the Trophy business?

The business has been producing trophies and awards for over 30 years for both the Greater Port Macquarie area and interstate.  We produce trophies and awards for events such as IRONMAN Australia – 70.3 Port Macquarie, Port Macquarie Eisteddfod and Greater Port Macquarie Business Awards. Our team has more than 50 years’ experience in the trophy business.

Ordering Process

Do you have a minimum order quantity?

No we don’t.  You can order as little as one trophy, award or medal.

What is the best way for me to order?

We take orders by phone, fax, email or in person. Come and see us at our showroom; 20-21 Bellbowrie Park Port Macquarie.  For larger orders, we prefer you email the details required to be engraved on your trophies, awards or medals.  You can email us these details as a MS Word, MS Excel file or include the details in the body of your email.

Pricing

Do you charge extra for engraving on trophies and awards?

No, our price includes the engraving on the trophies and awards i.e. individual names, name of club or association etc. 

Do you have a price list on your website?

It’s hard to list prices as they will vary from product to product. The final price will depend on the type of trophy or medal you choose, the quantity ordered and how quickly you require your order. We will email you a free quote upon receiving your enquiry through our free quote link which will prompt you for the information we need to send you a quote. 

Turn-around times

How quickly can we expect our order? 

Production will depend on the size of your order and the urgency.  Generally we ship within 5 days after your order has been confirmed and payment has been received.  Please let us know the date of your presentation and we can let you know when we will require confirmation and payment.

Payments

When do you require payment?

After your order has been confirmed we will email you with an invoice.  Your order will be produced as soon as we receive payment in full. 

Accounts may be set up for larger repeat orders on application and payment of a deposit.  Please email requesting further information should this apply you.

How can I pay?

You can pay by direct transfer into our bank account or by Paypal using the live link contained on our invoice.  Alternatively we accept credit card payments over the phone.  Please call us 02 6583 5611 to organise.

Shipping and delivery

Do you deliver?

We prefer you to pick up your order from our showroom if you are located in Port Macquarie and immediate areas.  For all other orders, yes we deliver.

What do you charge for shipping and delivery?

Shipping and delivery charges depend on the size of your order and your location as well as the urgency of your order.  We will calculate the appropriate charges for your particular order and include them on our free quote.

Who will be delivering the product?

We prefer to use Australia Post or FastWay Couriers to deliver your products, however you can select your preferred courier.  Please just let us know when placing your order.

Trophies & Medals

What choice of trophies and awards do you have available?

The choice is huge!  We have many sports trophies to choose from including football, netball, dancing, soccer, rugby, basketball, cricket, archery, cycling, boxing, chess, diving, fishing, skiing, shooting, surfing, weightlifting and others. Please ask us about any other event that you may be holding.

How do I select my trophy or award?

The displayed products in this website are only a small sample of our actual range. To view a greater range of our Corporate Award selection, please download the brochures provided on the Corporate Awards page.  Alternatively visit our showroom at 20-21 Bellbowrie Park Port Macquarie 2444.

If you are still not sure about what kind of products we have available or you have any further questions please email or phone us and allow us to guide you with your selection.

Can I mix and match the base and top of the trophy?

Yes you can make a change to the top of the trophy. Simply select the base that you like and then tell us the number of the top of the trophy you like.

How many lines of engraving can I have?

The number of lines we can engrave will depend on the plate size, however usually 3 lines is adequate to fit your club name, year and player name.

Can you engrave logos?

Yes we can engrave logos on larger nameplates. Please note, this service may require an engraving fee.

Corporate Awards & Gifts

What type of corporate awards and giftware do you offer?

We offer a full range of acrylic, glass & crystal awards and plaques.  We also offer an extensive range of vases, clocks, pens, glassware, bottle openers and bar sets.  See more of our range on our corporate award page.

Can you engrave logos?

Absolutely!  Logos are particularly effective on our acrylic, glass and crystal awards.  We prefer your logo to be supplied as a jpg or TIFF format.

Other Products

What other products do you offer?

We also make name badges, ID & membership cards, desk name plates, door slides, engraved plaques, industrial labels and engraved signs. Please see our sister site Port Badges for more details about these products.